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Global Response, The Brand Call Centers, has been named a finalist in the Best Outsourcing Provider category of the 2019 ICMI Global Contact Center Awards.
The company operates centers in Gwinn and Iron River.
“We are honored to be recognized by ICMI,” said Global Response Co-CEO Wendy Shooster-Leuchter. “This is a tribute to our contact center team and to the power of relationships, which are so important to us. We can reach incredible achievements through the strength of our partnerships.”
Global Response and other award recipients will be celebrated on May 14 during ICMI’s Contact Center Expo in Fort Lauderdale, Fla., where the winners of each category will be announced.
“The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry,” according to ICMI. “It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry.”
This year, ICMI said, it received hundreds of high-quality applications across 13 unique categories – a record-breaking level of participation.
ICMI has been at the forefront of improving customer experiences for over 30 years, according to its website. “We are 100 percent focused on empowering contact center professionals to improve their skills, advance their career, and enhance the performance of their organizations,” ICMI said.