Global Response named as finalist

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Global Response, The Brand Call Centers, has been named a finalist in the Best Outsourcing Provider category of the 2019 ICMI Global Contact Center Awards.

The company operates centers in Gwinn and Iron River.

“We are honored to be recognized by ICMI,” said Global Response Co-CEO Wendy Shooster-Leuchter. “This is a tribute to our contact center team and to the power of relationships, which are so important to us. We can reach incredible achievements through the strength of our partnerships.”

Global Response and other award recipients will be celebrated on May 14 during ICMI’s Contact Center Expo in Fort Lauderdale, Fla., where the winners of each category will be announced.

“The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry,” according to ICMI. “It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry.”

This year, ICMI said, it received hundreds of high-quality applications across 13 unique categories – a record-breaking level of participation.

ICMI has been at the forefront of improving customer experiences for over 30 years, according to its website. “We are 100 percent focused on empowering contact center professionals to improve their skills, advance their career, and enhance the performance of their organizations,” ICMI said.

Global Response has also been named a finalist in the Best Outsourcing Partnership category of ContactCenterWorld’s 2019 Top Ranking Performers awards.

“It’s an honor to be recognized as a finalist by ContactCenterWorld. We’re excited to move to the next step in Toronto,” said Shooster-Leuchter. “Thank you to our contact center team and our strong partners for making this possible.”

Global Response and other finalists in the North and South America region will present during ContactCenterWorld’s Next Generation Contact Center & Customer Engagement Best Practices conference in Toronto, May 6-8. Winners will then compete at the world finals in Barcelona, Dec. 2-5.

ContactCenterWorld describes its 14th annual Top Performers Series conference as “an event that brings the best from all over the world together to share best practices today and plan for new challenges and opportunities tomorrow.” The organization said it typically receives more than 1,500 entrants from 50 countries for its annual event.

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